Terms and Conditions

Welcome to the HercuWise Ltd website. Please read these Terms and Conditions carefully before using our site or purchasing any of our products or services. These Terms and Conditions outline the rules and legal obligations that apply when you access or use our website, purchase our digital learning packages, or engage with any of our services. They include important information about: Website use and intellectual property; Terms of sale for our digital wellbeing learning products; Privacy and data protection (see our Privacy Policy); Our use of cookies (see our Cookie Policy); Licensing and usage rights for digital content; Disclaimers and limitations of liability; Your rights, responsibilities, and how we resolve disputes. By using our site or purchasing from HercuWise Ltd, you agree to be bound by these terms. If you do not agree, please do not use our services. For full transparency, additional policies such as our Privacy Policy, Cookie Policy, and any product-specific terms are also part of these Terms and Conditions. If you have any questions, feel free to contact us at: info@hercuwise.com.

Privacy Policy

Last updated: 26 June 2025

HercuWise is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are (Data Controller): HercuWise Ltd; Email: info@hercuwise.com; ICO Registration Number: TBC

What Data We Collect: We collect and process the following types of data through 'contact us' forms: Contact Information: Company or Individual Name, email address, phone number; Usage Data: IP address, browser type, pages visited (via cookies/analytics); Payment Information: Collected securely via third-party processors (e.g., Stripe); Marketing Preferences: Your opt-in preferences for newsletters or campaigns.

Digital Courses Data: We deliver our digital wellbeing courses using Articulate 360’s learning platform, Reach 360. When you access a course, the only personal information we can see is the name you enter when registering. We do not see your email address or any other identifying details. You are free to use a pseudonym or generic username if you prefer to remain anonymous.

We use this name information solely to track course access, progress, and completion, so we can deliver the training effectively and improve our services. We do not collect this data on behalf of employers, and no employer has access to your personal course activity. Our lawful basis for this processing is contractual necessity (to provide you with the training you have enrolled in) and legitimate interests (to monitor and improve our training services). Your information is retained only as long as necessary for these purposes, after which it is anonymised or securely deleted. Articulate, the provider of Reach 360, acts as a data processor and may process limited technical information in order to provide the service. You can find details of their GDPR compliance on their website.

You have the right to request access to, correction or deletion of, or restrictions on the processing of your personal data. If you have any concerns about how your information is used within Reach 360, please contact us at info@hercuwise.com.

How We Use Your Information: We process your data to: Provide and deliver digital learning services and resources; Manage user accounts and communicate service updates; Respond to customer service enquiries; Improve our content, website, and marketing effectiveness (analytics); Send you newsletters or promotional material (only with your consent); Comply with legal obligations and enforce our terms.

Lawful Basis for Processing: We rely on the following lawful bases to process your personal data:Providing services for Contractual necessity; Consent for Marketing ; Analytics for legitimate interests; Legal compliance ie legal obligation; Account or billing management for contractual necessity; You can withdraw consent at any time by contacting us at: info@hercuwise.com.

How Long We Retain Data: We retain your personal data only for as long as necessary: Customer records: 6 years (for legal/accounting purposes); Marketing data: Until you unsubscribe or withdraw consent; Website analytics data: 26 months (Google Analytics as default); We review retention periods annually.

Sharing Your Information: We do not sell or rent your personal information; We may share your data with trusted third parties who help us operate our business, including: Wix for Website hosting & analytics, Mailchimp for Email marketing (opt-in only), Stripe for Payment processing, Google Analytics for Website usage tracking. All third parties are UK GDPR-compliant and only access data needed to perform their services.

Cookies & Tracking: We use cookies to: Enable site functionality; Analyse site usage (via Google Analytics); Personalise content or ads (where consented); A cookie banner allows you to control your preferences.

Your Rights: You have the right to: Access or correct your personal data; Withdraw consent or object to processing; Request data deletion (where applicable); Request data portability; Complain to the Information Commissioner’s Office (ICO); To exercise your rights, contact: info@hercuwise.com.

Children’s Privacy: Our services are not directed to individuals under 16. We do not knowingly collect data from children.

Changes to This Policy: We may update this Privacy Policy occasionally. The latest version will always be available on our website. If we make significant changes, we’ll notify you by email (if subscribed).

Website & Digital Learning (Articulate Rise content) Terms & Conditions

Last updated: 26 June 2025

By accessing or using this site and associated digital learning content, you agree to comply with the following Terms and Conditions. If you do not agree, please do not use this website or access the digital learning materials.

Who We Are: This website is operated by HercuWise Ltd, a company registered in the UK.

Business name: HercuWise Ltd

Contact email: info@hercuwise.com

Ownership of Content: Unless stated otherwise, all content, including text, graphics, logos, icons, images, videos, and downloadable resources, are the property of HercuWise or our licensors and are protected by UK and international intellectual property laws.

Restrictions on Use:

You may:

View and download content for personal, non-commercial use

Share blog posts or public resources with attribution and a link to the original

You may not:

Reproduce, copy, sell, or exploit any part of the website or its content without written permission

Use the website or materials for any unlawful purpose

Attempt to reverse engineer, disassemble, or otherwise misuse any of the digital learning tools or software

Misrepresent your affiliation with HercuWise Ltd

Intellectual Property Notice: “HercuWise Ltd” and all associated branding, logos, and learning products are trademarks or registered marks of HercuWise Ltd. You may not use these marks without our prior written consent.All custom course content and digital learning packages are protected under copyright law. Licensing for use within organisations is available upon agreement.

Disclaimers: This website and associated digital learning content (Articulate Rise e-learning courses) may include general wellbeing and health-related content for educational purposes only. It does not offer individualised advice. It is not a substitute for professional medical advice, diagnosis, or treatment. HercuWise Ltd does not guarantee outcomes or improvements based solely on use of its learning materials. Individual and organisational results may vary. While we strive to ensure accuracy, HercuWise Ltd is not liable for any omissions or inaccuracies in website content. Use of this site and associated digital learning content (Articulate Rise e-learning courses) is at your own risk.

Limitation of Liability:To the fullest extent permitted by law, HercuWise shall not be liable for:Any direct, indirect, incidental, or consequential loss or damage from the use of or inability to use this website or associated digital learning content (Articulate Rise e-learning courses). Loss of data, revenue, or profits arising out of the use of our content or third-party services linked through this site. This includes but is not limited to negligence, contract, or otherwise.

Third-Party Links: This website may contain links to third-party websites or tools. We do not control and are not responsible for the content, privacy practices, or accuracy of any external sites.Use of third-party services is at your own discretion and risk. Jurisdiction: These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Kingdom, including the legal systems of: England and Wales, Scotland, Northern Ireland. If any dispute arises in relation to these Terms, it will be subject to the exclusive jurisdiction of the courts of the part of the UK in which you reside or carry on business.

Updates to These Terms: We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be posted on this page with the date of the most recent update.

Terms of Sale and Service

Last updated: 26 June 2025

These Terms of Sale apply to the purchase of any digital products or services from HercuWise Ltd (referred to as “we”, “us”, or “our”). By purchasing or accessing our digital learning content, you agree to the terms set out below. Please read them carefully.

Description of Digital Products and Services: We offer evidence-based workplace wellbeing digital learning courses delivered via A Learning Management System (LMS), Articulate Reach, hosted by Articulate 360. Each course purchase includes: Access to the selected e-learning modules; Any included downloadable resources; Optional email support and progress tracking (if applicable)

Full product details are outlined on each course sales page.

Delivery Format and Access: Once your payment is received: You will receive an access link via email to the Articulate Reach LMS; Access is typically granted within 1 business day of purchase unless stated otherwise; You are responsible for ensuring you provide a valid email address and have suitable internet access and device compatibility.

Refund and Cancellation Policy: Due to the digital nature of our content, all sales are final. No refunds or cancellations are offered once: You have accessed the digital learning environment, or you have downloaded any included resources. This is in accordance with the UK Consumer Contracts Regulations, which allow digital content providers to limit cancellation rights once content is accessed or downloaded, if clearly stated at purchase. If you experience technical issues, please contact us within 7 days of purchase at info@hercuwise.com.

Licensing and Use of Digital Content: Your purchase grants you a non-exclusive, non-transferable licence to access the digital product for personal or internal business use only. You may not: Share login credentials; Copy, distribute, resell, or alter the materials; Upload the content to another platform or public site; Use HercuWise materials to create derivative or competing products

Business-wide or team licences must be agreed via separate contract.

Pricing and Payment: All prices are listed in GBP and include applicable taxes unless stated. Payments are processed via secure third-party providers (e.g., Stripe, PayPal). We reserve the right to change prices or offerings at any time, but not after purchase is confirmed.

Dispute Resolution: If you are dissatisfied with any aspect of the service, please email support@hercuwise.com in the first instance. We aim to resolve disputes promptly and fairly. Should further resolution be required, we agree to use an independent mediation service before pursuing legal action, unless urgent legal remedy is needed.

Intellectual Property: All course content, branding, and downloadable materials remain the intellectual property of HercuWise or its licensors. You are granted access only for the intended purpose and as outlined in these Terms.

Governing Law and Jurisdiction: These Terms of Sale are governed by the laws of the United Kingdom, including: England and Wales, Scotland, Northern Ireland. Disputes will be subject to the courts in the country where the customer resides or does business.

Contact Information: For any questions or issues related to your purchase, please contact: info@hercuwise.com

Cookie Policy

Last updated: 26 June 2025

This Cookie Policy explains how HercuWise Ltd uses cookies and similar technologies on our website. By using our site, you agree to the use of cookies in accordance with this policy—but only if you have given us clear, affirmative consent through our cookie banner.

What Are Cookies? Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and collect information about your activity for analytics and marketing purposes.

Why We Use Cookies: We use cookies to: Ensure the website functions correctly and securely; Analyse traffic and user behaviour to improve our services; Personalise content and deliver relevant advertising; Maintain secure logins and remember your preferences; Third-party tools we use, such as Google Analytics, Facebook Pixel, Stripe, Mailchimp, or other embedded services, may also set cookies to help deliver their services.

Types of Cookies: We Use: We may use the following categories of cookies: Essential cookies – These are necessary for the website to function and cannot be switched off. They are usually set in response to actions made by you, such as logging in or filling in forms.Analytics cookies – These help us understand how visitors interact with our site by collecting and reporting information anonymously. Marketing cookies – These are used to track visitors across websites to display relevant and engaging advertisements. Functional cookies – These allow the website to remember choices you make, such as your language or region.Your Consent and Control: When you visit our website for the first time, a cookie consent banner will appear. You will be able to:Accept all cookies; Reject all non-essential cookies; Customise your cookie preferences; We will not set non-essential cookies unless you have actively opted in.You can change your cookie preferences at any time by selecting “Cookie Settings” in the footer of our website.

Managing Cookies Through Your Browser: You can also control and delete cookies through your browser settings. Please refer to your browser’s help section for instructions on how to do this. Blocking some types of cookies may impact your experience on the site.

Legal Basis: Our use of cookies complies with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). We only use non-essential cookies where we have obtained your explicit consent.

Contact: If you have any questions about this policy or how we use cookies, please contact us at:Email: info@hercuwise.com

Accessibility Statement

HercuWise is committed to making our digital content and online platform accessible to as many users as possible, regardless of ability or technology.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard and strive to:

Ensure content is structured clearly and is navigable with keyboard or assistive technologies.
Provide alternative text for images.
Use clear language and accessible colour contrasts.
Test content compatibility with screen readers and common browsers.

If you experience any difficulty accessing our content or notice areas for improvement, please contact us: Email: info@hercuwise.com

We aim to respond within 5 working days.

Modern Slavery Statement:

HercuWise is committed to preventing modern slavery and human trafficking in our operations and supply chain. Although we are not legally required to publish a statement under the Modern Slavery Act 2015 due to our company size, we support the principles of the Act. We: Do not tolerate forced labour, slavery, or human trafficking; Work only with reputable suppliers who share our ethical standards; Review our partnerships and procurement practices regularly. If you have concerns relating to this issue, please contact us at: info@hercuwise.com

Sustainability & EDI Commitment:

At HercuWise, we believe that sustainability and inclusion are essential to workplace wellbeing.

Our environmental commitment: Our learning is delivered digitally, reducing environmental impact; We use cloud-based, paperless systems; We select partners and suppliers who share our low-carbon and sustainability goals.

Equality, Diversity & Inclusion (EDI) Statement: Our course content is inclusive and reflects diverse perspectives; We strive to ensure accessibility across all modules; We are committed to fair treatment regardless of race, gender, disability, age, sexual orientation, or background. If you would like to request specific accommodations or report barriers to inclusion, contact: info@hercuwise.com

Secure Payments Statement:

All payments on the HercuWise website are securely processed through trusted third-party platforms (e.g., Stripe or Wix Payments). We do not store or handle any credit or debit card information on our servers.

If you have concerns about the security of your payment, please contact us immediately: info@hercuwise.com

Health Disclaimer:

The content provided in our workplace wellbeing courses (Articulate Rise digital learning content) is intended for informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. It does not constitute individualised advice. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional advice based on information from HercuWise Ltd content.